Service
SERVICE Program
Satisfaction, Empower, Reunite, Vision, Inspire, Confidence, Emotions
7 Pillars for 7 Key Areas
In today’s fast-paced world, the need for effective stress management and a healthy work-life balance is more important than ever. Stress-related factors result in billions of euros in annual losses across Europe due to accidents, sick leave, and reduced productivity.
Recognizing the lack of sustainable solutions, Carmen Bahnke developed the SERVICE method: a comprehensive approach designed to transform work dynamics at their core—starting with you and extending to your team.
First Step: You, the Leader
The SERVICE method begins with a focus on you, through an integral coaching process that includes 4 initial sessions and 2 follow-ups.
In this stage:
- • Discover internal tools and solutions to face your challenges.
- • Gain peace, confidence in yourself and your team.
- • Create a deep connection with the objectives of the SERVICE program.
- You will develop the mindset and practices of a close-impact leader: someone who listens actively, is present, and builds genuine trust.
Being close to your team doesn’t mean controlling it, but rather being accessible, empathetic, and setting the course toward a culture based on openness, collaboration, and commitment. This is the foundation of any lasting transformation.
Second Step: The Team as a Unit
Just as a chain is only as strong as its weakest link, a team reaches its full potential when all its members are aligned, motivated, and committed.
In this phase:
- We strengthen team unity by reinforcing mutual trust and collaboration.
- We transform the work experience so that the service offered to clients reflects satisfaction and commitment within the team.
- We humanize the work environment, making each employee feel valued and an essential part of shared success.
This holistic approach strengthens the company from within, ensuring that leaders and employees work together harmoniously toward shared goals.
Tangible Results
With years of practical experience and continuous training, the SERVICE program has been designed to offer a 5-star experience to employees, enabling them to provide the same to customers.
The results?
- Reduced absenteeism.
- Increased productivity.
- Improved leadership skills at all levels.
A Global Solution
As a multilingual professional, I can support international teams in Spanish, English, and French, adapting the SERVICE method to the unique needs of diverse teams and cultures.
Satisfaction
Customer satisfaction is the key pillar for the survival and success of any company. But to achieve it, we must first work on ourselves.
As a leader, you are a mirror for your team: your emotions, words, and actions directly impact each member's motivation, engagement, and performance. This focus begins with personalized coaching sessions designed to help you develop key skills, strengthen your confidence, and transform from a good leader to an exceptional one.
Empower
The true success of a leader lies in their ability to empower their team, helping each collaborator discover and develop the leader within.
This pillar focuses on fostering personal responsibility and commitment to the company's success. Understanding what motivates each team member is crucial to enhancing their performance and engagement.
In this focus, you will learn to:
• Ask powerful questions that promote reflection and growth.
• Guide your team effectively toward excellence and autonomy.
Empowering your team not only strengthens their confidence but also makes you an inspiring leader capable of making a difference.
Reunite
Meetings are one of the most powerful tools for fostering team cohesion and effectiveness. A team's DNA is reflected in the quality and efficiency of its meetings: are they productive, clear, and organized, or do they become a waste of time?
This pillar focuses on teaching your team how to meet harmoniously, building a strong alliance among its members.
You will learn to:
• Create a team alliance based on trust and collaboration.
• Adopt new ways of leading meetings to ensure their effectiveness and alignment toward common goals.
Vision, Mission, and Values
Working on aligning vision, mission, and values enables a company not only
to project a coherent identity but also to generate motivation, belonging, and purpose among its collaborators.
Vision
A company's vision acts as its compass, defining where it is headed and marking the path for all its members. An effective vision should be challenging but achievable, as well as clear, concise, and understandable for everyone.
When a vision is well-defined and communicated, it not only projects a positive image of the company but also inspires motivation and engagement in each collaborator.
Mission
The mission represents the company’s central purpose—the reason it exists and operates daily. It embodies the commitment to customers, employees, and society.
Key questions to define your mission:
• What needs do you meet or what problem do you solve?
• Who do you help?
• How do you do it uniquely or distinctively?
Values
Corporate values are the principles that guide decisions and behaviors within the organization. They act as the ethical framework defining how the company interacts with its employees, customers, and the environment.
In this focus, I will help you:
• Create or redefine a vision and mission aligned with the company's values and objectives.
• Communicate the vision and mission effectively so that every team member understands and embraces them as their own.
• Make decisions aligned with corporate values, ensuring coherence and strength in each strategic action.
In this focus area, I will support you to:
• Create or redefine a vision and mission aligned with the company’s values and goals.
• Effectively communicate the vision and mission, so that each team member understands it, embraces it as their own, and feels motivated to work toward it.
• Make decisions aligned with business values, ensuring coherence and strength in every strategic action.
Carmen Bahnke
Trainer and Educator
Inspire
Inspiration is the engine driving change toward a happier, more mindful, and collaborative work environment. This pillar focuses on fostering a culture based on positive, non-violent communication and creating a mindful environment.
Non-violent communication (NVC) allows:
- Fostering compassion and mutual understanding.
- Resolving conflicts effectively and respectfully.
- Managing and accepting a "no" without generating tensions.
- Significantly reducing stress in the workplace.
Mindfulness is a powerful tool to:
- Reduce stress and increase mental clarity.
- Improve concentration and efficiency at work.
- Create a space of full awareness where each collaborator feels present and valued.
Inspiring is not just about leading; it’s about cultivating an environment where well-being and performance flourish together.
Confidence
Confidence is what gets created inside how you feel about something or someone, it is the fundamental pillar of any high-performance team. It allows members to collaborate, take risks, share ideas, and face challenges together.
In this focus, we will work to:
- Define what trust means to each team member.
- Identify the three essential components of trust.
- Explore how to rebuild trust when it breaks, strengthening relationships and team performance.
A team that trusts itself and its members is capable of achieving extraordinary results. Trust is not only built—it is recovered and strengthened with intention and strategy.
Emotions
Emotional intelligence and management are essential for team members to develop security, self-awareness, and trust, both in themselves and in others.
This pillar allows:
- Managing conflict and stress constructively.
- Strengthening empathy toward oneself and colleagues.
- Developing authentic and positive work relationships based on mutual understanding.
Working on emotions not only boosts individual well-being but also creates a work environment where collaboration and high performance become possible. This may be the most crucial focus for any company aiming to grow through balance and human connection.